Refund Policy
Refund Policy
At The Travel Spark, we strive to provide transparent and customer-friendly travel services. This Refund Policy outlines the terms governing refunds for holiday packages, flight tickets, hotel bookings, visa services, cruises, travel insurance, transportation, and other travel-related services booked through us.
By confirming a booking with The Travel Spark, you acknowledge that you have read, understood, and agreed to this Refund Policy.
General Refund Policy
Refunds are subject to the cancellation policies of airlines, hotels, cruise operators, transport providers, destination management companies (DMCs), embassies, visa authorities, insurance providers, and other third-party suppliers.
The Travel Spark acts only as a travel facilitator and cannot guarantee refunds where suppliers classify bookings as non-refundable.
Holiday Package Refunds
Refund eligibility depends on:
- The cancellation date.
- Supplier cancellation policies.
- Airline fare rules.
- Hotel cancellation terms.
- Visa and documentation charges.
- Government taxes and applicable service charges.
Cancellation charges may apply according to the booking conditions provided at the time of confirmation.
Flight Ticket Refunds
Air ticket refunds are governed entirely by the respective airline's fare rules.
Refundable tickets will be processed after deducting applicable airline cancellation charges, convenience fees, service charges, and government taxes where applicable.
Non-refundable promotional or special fares are not eligible for refunds unless approved by the airline.
Hotel Booking Refunds
Hotel cancellations are governed by the individual hotel's cancellation policy.
Refunds, if applicable, will be processed only after receiving confirmation and payment from the hotel or accommodation provider.
No refund will be available for "No Show" cases or unused hotel services unless specifically approved by the hotel.
Visa Service Refunds
Visa application fees, embassy charges, VFS charges, courier charges, and service fees are generally non-refundable, irrespective of visa approval, rejection, delay, or withdrawal.
Refunds may only be considered where specifically permitted by the concerned embassy or visa processing authority.
Cruise, Activities & Transfers
Refunds for cruises, sightseeing tours, airport transfers, attractions, and other travel services are subject to the cancellation policies of the respective service providers.
Travel Insurance
Travel insurance premiums are governed solely by the insurance company's terms and conditions.
Claims and refunds, if any, shall be handled directly by the insurance provider.
Force Majeure
No refund shall be payable for cancellations, interruptions, delays, or losses caused by circumstances beyond the reasonable control of The Travel Spark, including but not limited to:
- Natural disasters
- Floods
- Earthquakes
- Cyclones
- Pandemic or epidemic
- War
- Terrorism
- Civil unrest
- Government restrictions
- Airline operational issues
- Border closures
- Weather conditions
- Strikes or industrial action
In such cases, refunds shall depend entirely upon the policies of the respective airlines, hotels, and other travel suppliers.
Refund Processing
Where a refund is approved, it shall be processed only after the amount has been received by The Travel Spark from the respective airline, hotel, cruise operator, transport provider, DMC, or other supplier.
The refund processing period generally ranges between 15 and 90 working days, depending upon the supplier, banking channels, and payment gateway processing timelines.
Non-Refundable Charges
The following charges are generally non-refundable unless specifically stated otherwise:
- Service Charges
- Consultation Fees
- Visa Processing Charges
- Documentation Charges
- Courier Charges
- Travel Insurance Premiums
- Convenience Fees
- Bank Charges
- GST and statutory taxes where applicable
- Supplier-imposed cancellation charges
Partially Utilized Services
No refund shall be provided for any unused portion of a holiday package, hotel stay, sightseeing tour, transfer, meal, or any other travel service after commencement of the journey.
Refund Method
Approved refunds shall be credited through the original mode of payment wherever possible.
If the original payment method is unavailable, refunds may be processed through an alternative method after successful verification.
Customer Responsibilities
Customers are advised to carefully read all booking terms, cancellation policies, airline fare conditions, hotel policies, visa requirements, and package inclusions before confirming any booking.
Changes to this Refund Policy
The Travel Spark reserves the right to modify or update this Refund Policy at any time without prior notice.
The latest version published on our website shall be applicable to all bookings.
Contact Us
For refund-related enquiries, please contact:
The Travel Spark
Office No. 42–43, Palika Bazar,
NMC Saharanpur Link Road, Opp. Anti Corruption Office,
Nashik – 422005, Maharashtra
📞 +91 92251 09999